Responsible Gambling

Gambling is a form of entertainment, not a source of income. The moment fun turns into a burden, walking away is the strongest bet you can make.

Four Core Principles

  • Bet only with money you can afford to lose. Never use living expenses, loans, or other people's money.
  • Set limits in advance and stick to them. Decide a daily / weekly / monthly deposit limit before you start.
  • Don't try to chase your losses. 'Recovery betting' is the most common pattern that turns losses into bigger losses.
  • Don't bet when your judgment is impaired. Avoid playing while drinking, sleep-deprived, or emotionally upset.

Self-assessment — How many of these apply to you?

The following items are simplified versions of questions commonly used in problem-gambling self-assessment scales (e.g. PGSI).

  • Q1. Have you bet more than you could really afford to lose?
  • Q2. Do you find yourself betting larger amounts to feel the same level of excitement?
  • Q3. Have you tried to cut back or stop betting without success?
  • Q4. Do you feel restless or depressed when you are not gambling?
  • Q5. Have you used gambling to escape uncomfortable feelings (depression, anxiety, guilt)?
  • Q6. Have you returned the next day to try to win back what you lost?
  • Q7. Have you lied to family or friends about your gambling?
  • Q8. Have you borrowed money or sold assets to fund gambling?
  • Q9. Has gambling caused problems with your work, studies, or relationships?

Indicative interpretation

  • 1–2 items: caution stage — set limits and take a break
  • 3–5 items: at-risk stage — pause betting and consider professional counselling
  • 6 or more: possible gambling addiction — seek help immediately from a specialist organization

Tools Available to Members

  • Daily deposit limit — set a deposit cap in advance from My Page.
  • Cooling-off — block your own login for a chosen period.
  • Self-exclusion — upon request, the Company will deactivate your account and prevent re-registration during the chosen period.
  • Transaction history — download betting and deposit / withdrawal history from My Page at any time.

Limit settings and self-exclusion requests can be submitted through customer support.

External Help — Professional Support Organizations

Problem gambling is hard to solve alone. The organizations below provide anonymous, free counselling.

Our Commitment

  • We process self-exclusion and cooling-off requests promptly.
  • If abnormal betting patterns are detected, we notify the member and, if necessary, suspend the account temporarily.
  • To prevent underage registration, the registration flow includes a representation and warranty that the user is at least 19 years old.
  • We do not portray gambling as 'easy money' in our advertising or marketing, and we always show responsible-gambling messaging alongside.

Stop Now — if any of the following applies

  • You have already exceeded the deposit limit you set for today.
  • You are about to place 'one more bet' to recover what you lost.
  • You are hiding the fact that you are betting from family or friends.
  • You are about to take on debt to fund your betting.

Log out now and reach out to one of the organizations above. Asking for help is not weakness — it is proof of self-control.

    Responsible Gambling | TRX / CASINO